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Returns Policy

We want you to be thrilled with your new goodies, and we understand online shopping can be tricky!

So if for any reason you aren’t stoked on your order, make sure it’s unworn with all the original tags intact - we are happy to exchange, refund, or provide a store credit within 14 days of your order. Please, flick us an email at shop@harperinc.co.nz with your intent to return so we can get all our ducks in a row to sort it out for you the second it arrives!

 

As you may be aware, we sell some pretty beautiful intimates (bralettes and knickers) - these are not returnable under any circumstances for hygiene purposes. I’m sure you’ll understand why!

 

Return shipping costs are to be covered by yourself - therefore we recommend using a traceable method (i.e. courier or tracked postage) as we cannot take responsibility for any items lost in the post.

 

All sale/discounted purchases are considered final. That is, no exchanges/returns/or refunds will be issued - choose your goodies carefully! If they arrive faulty or not as described, we have your back and will help you out as per our obligations under the Consumer Guarantees act.

 

Our return address is:

 

Harper Inc

Shop 2, 19 Worley Place

Hamilton CBD

Hamilton 3204

 

Easy!